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Customer Service
At CounterpointHome.com, customer service and satisfaction constitute our highest priority. Should you have any questions, comments, or concerns please feel free to contact our helpful staff either by phone (toll-free, 888-280-6419) or via email at customerservice@counterpointhome.com. We appreciate your business and look forward to hearing from you!
Store Hours (Central Standard Time):
Monday through Friday: 9:30 am – 8:30 pm
Saturday: 9:30 am – 5:30 pm
Sunday: Noon to 5 pm
Store Policies
Payment
Counterpoint Home accepts Visa, Master Card, Discover and American Express. We also accept money orders payable to:
Counterpoint Home
111 South Broadway
Rochester, MN 55904
Website Security
Your information security is very important to us. To protect it, our website has secured and encoded by Thawte. The information you provide will not be shared with or sold to other companies or individuals. Your personal information is decoded only when it is submitted to our bank processor.
Sales Tax
Counterpoint Home charges 6.5% sales tax for purchases made in Minnesota.
You are expected to comply with your state's current laws regarding purchases over the internet.
Order Cancellations
A 20% restocking fee will be charged for the cancellation of an order that has been processed and packed. Furniture orders are final sales and cannot be cancelled. Counterpoint Home reserves the right to cancel orders that are misleading and violate our policies.
Shipping Rates and Policies
Orders are packed and shipped within two business days and normally arrive within 7 business days depending on your location. You will receive a shipping confirmation by email when your order has been shipped. Please review our shipping rates listed below:
| Online Purchase |
Shipping Rate |
| $1.00 - $50.00 |
$9.00 |
| $50.01 - $99.99 |
$12.00 |
| * $100 and over |
**Free |
*Please note that special shipping rates may apply to certain items. These rates will be listed on applicable product pages.
**Free shipping applies only within the continental U.S. and is shipped UPS Ground.
UPS shipping requires a street number and correct zip code. Priority mail can be shipped to P.O. Boxes or APO/FPO addresses. For special orders, shipping information will be listed on the order confirmation page.
Next Day Air, 2-Day Air, 3-Day Air and Saturday deliveries are available for all orders except furniture for an extra charge. Rates are based on current UPS pricing. Please note that most air deliveries require an adult signature.
Holiday Shipping
Holiday purchases must be shipped 3-Day Air after December 12th. After December 18th all orders are shipped 2-Day Air. Next Day Air closes on December 20th at noon.
Counterpoint Home cannot guarantee delivery times due to delays and late shipments.
International Orders
International Orders ship USPS and require shipping quotes. Any taxes and/or customs brokerage costs added by another country are the sole responsibility of the customer as are the costs of return shipping. Counterpoint Home cannot ship furniture outside the United States.
Puerto Rico, Hawaii, and Alaska
All rates are based on actual current Priority Mail rate table or UPS Air rate table.
Canada
All rates are based on actual current USPS Priority mail rate table.
Any taxes, duties or brokerage fees are the sole responsibility of the customer.
Special Orders
All special orders are non-returnable and non-refundable. Please be aware that some orders have special lead-times, which Counterpoint Home cannot guarantee.
Returns
Returns are accepted within 30 days of purchase on all items except sale and special order items.
Store credit will be issued for returns that are returned in original packaging materials and are unused. Receipts must be attached.
Please note that all returns must receive "return authorization" via email or telephone prior to being returned. We will provide you with return/exchange information via email or telephone.
Store credit is good for one year only. After one year it is voided and forfeited.
Please note that we cannot reimburse shipping charges to or from Counterpoint Home.
Damaged or Defective Items
Although we do our best to ensure the safe arrival of your order, shipping accidents do happen and we kindly ask that you carefully inspect your shipment when it arrives. If you find that your goods have been damaged, please notify us immediately as UPS will only accept claims filed within 14 days. Claims made after 14 days cannot be accepted. Also, be sure to keep all of the packing materials until UPS can make an inspection.
Furniture must be inspected at the time of delivery and problems must be brought to our attention within 24 hours of delivery. We will contact the manufacturer and advise you by telephone.
Warranties
Purchased products that carry a manufacturer's warranty are not returnable as they covered by the terms of the warranty. Repair or replacement is at the discretion of the manufacturer. If you need a copy of a product warranty, please call us at 1-888-280-6419.
Gift Wrap
Counterpoint Home is proud to offer complimentary gift wrapping and handwritten enclosures according to your requests.
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